Cancellation & Refund

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Last Updated: July 15, 2026

This Cancellation & Refund Policy (“Policy“) applies to subscriptions purchased directly from Saazify, operating as KitchenOps (“we“, “us“, “our“), for the KitchenOps cloud-based restaurant management platform (the “Services“). It should be read together with our Terms & Conditions and Privacy Policy.

1. Free Plans and Free Trial

  • Our Basic and Professional plans can be used free of charge, with no credit card required. Since no payment is made, no refund applies — you may stop using the Services or downgrade/close your account at any time.
  • Where a free trial of paid features is offered (currently up to 90 days), you will not be charged during the trial unless you actively choose to upgrade to a paid plan. You may cancel a trial at any time before it converts to a paid subscription at no cost.

2. Paid Subscriptions

2.1 30-Day Money-Back Guarantee

If you purchase a paid KitchenOps subscription and are not satisfied, you may request a full refund within 30 days of your original purchase date, provided:

  • The request is made in writing to support@kitchenops.tech within 30 days of the initial charge; and
  • The refund request relates to your first paid subscription purchase on the account (the 30-day guarantee applies once per customer/outlet, not to subsequent renewals).

2.2 Renewals and Ongoing Subscriptions

  • Subscription plans renew automatically at the end of each billing cycle (monthly or annually, as selected) unless cancelled before the renewal date.
  • Renewal charges are non-refundable once processed, except where required by applicable law. Cancelling your subscription stops future renewals; you will continue to have access to paid features until the end of the current paid billing period.
  • We recommend cancelling at least a few days before your renewal date to avoid being charged for the next cycle.

2.3 Mid-Cycle Cancellations

Except as provided under the 30-day money-back guarantee in Section 2.1, we do not provide prorated refunds for cancellations made partway through a billing cycle. You will retain access to the Services until the end of the period you have already paid for.

3. Enterprise Plans

Enterprise subscriptions, including any custom onboarding, integration, or customization fees, are governed by the specific commercial agreement or order form signed with the customer. Refund terms for Enterprise plans, if any, will be as set out in that agreement; where no specific term is stated, the 30-day money-back guarantee in Section 2.1 applies to the initial subscription fee only, and not to one-time setup, customization, or integration fees.

4. Non-Refundable Items

The following are not eligible for refund under this Policy:

  • Third-party fees, including payment gateway charges, SMS/WhatsApp messaging costs, and aggregator (e.g., Zomato, Swiggy) commissions or charges;
  • One-time onboarding, data migration, customization, or integration setup fees, once work has commenced;
  • Any hardware purchased or recommended in connection with the Services (subject to the seller’s/manufacturer’s own return and warranty terms);
  • Subscription fees where the account has been suspended or terminated due to a violation of our Terms & Conditions.

5. How to Request a Cancellation or Refund

To cancel your subscription or request a refund, contact us at:

Please include your registered email address/account name, the outlet name, and the reason for your request. You may also be able to manage or cancel your subscription directly from your account settings within the Services.

6. Refund Processing

  • Approved refunds will be processed to the original payment method used at the time of purchase.
  • Please allow up to 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing times. Third-party integration or payment-gateway-related refunds may take longer, depending on that provider’s process.

7. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date and will apply prospectively to purchases made after the update.

8. Governing Law

This Policy is governed by the laws of India. Courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any disputes arising out of or relating to this Policy.

9. Contact Us

KitchenOps
Email: support@kitchenops.tech
Phone: +91 94268 23690
Address: H 402 Silver Pearl,
Opp. Kargil Petrol Pump,
SG Highway, Chanakyapuri,
Ahmedabad, Gujarat, India